Privacy Policy

1. Who We Are

Hako Design is an interior design studio operating in Kuala Lumpur, Malaysia. Our registered address is 45 Jalan Burhanuddin Helmi, Taman Tun Dr Ismail, 60000 Kuala Lumpur. You may contact us at [email protected] or by telephone at +60 3-7729 4063.

2. Information We Collect

We may collect the following types of information:

• Your name, email address, and telephone number when submitted through our contact form
• A description of your space or project as shared voluntarily in your enquiry
• Technical information about your visit, such as browser type, device, IP address, and pages viewed, collected automatically through analytics tools
• Cookie data as described in our Cookie Policy

3. How We Use Your Information

Information you share with us is used for the following purposes:

• To respond to your enquiry and discuss your project with you
• To arrange site visits or consultations at your request
• To maintain a record of our communications for service continuity
• To improve the content and usability of our website using aggregated, anonymised analytics data

We do not use your information for unsolicited marketing without your consent.

4. Legal Basis for Processing

Where applicable under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal data on the basis of your consent when you submit a form or contact us, and on the basis of our legitimate interests in responding to enquiries and maintaining our website.

5. How We Store and Protect Your Data

Your information is stored on secure systems with access restricted to authorised personnel only. We do not transmit your personal data outside of Malaysia except where necessary to operate our website infrastructure, and where appropriate safeguards are in place. We retain contact information for as long as it is relevant to your project engagement or as required by applicable law.

6. Sharing of Information

We do not sell or rent your personal data to third parties. We may share information with trusted service providers who assist us in operating our website or conducting our business — such as hosting providers or analytics platforms — under confidentiality obligations. We may also disclose information if required by law or a competent authority.

7. Cookies and Tracking Technologies

Our website uses cookies to support basic functionality and to understand how visitors use the site. Please refer to our Cookie Policy for a detailed explanation of what cookies we use and how to manage your preferences.

8. Third-Party Services

Our website may make use of the following third-party services, each subject to their own privacy policies:

• Google Analytics — website usage analysis
• Google Maps — embedded map to display our studio location
• Meta Pixel — visitor behaviour tracking for advertising purposes (with consent)

We encourage you to review the privacy practices of these services independently.

9. Your Rights

Under applicable Malaysian data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent at any time, where processing is based on consent
• Request deletion of your data, subject to any legal retention obligations

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable time frame.

10. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the date at the top of this page. We encourage you to check back periodically.

12. Contact

If you have any questions about this policy or how we handle your information, please write to us at [email protected] or call +60 3-7729 4063. We are happy to clarify any aspect of our data practices.